What to do if the YI IoT camera and phone don’t connect?

What to do if the YI IoT camera and phone don’t connect?

Confirm which step the is connected to, depending on the connection.

The camera prompts waiting for the connection, scanning the QR code is not responding.

  1. Check the wifi name (don’t be too long and too complex, Chinese and special symbols).
  2. Confirm that the scanning distance is appropriate, and do not move too frequently left and right during scanning.
  3. Click on the QR code picture to enlarge the QR code, and then scan.
  4. Lens problems with the machine itself (loss of focus, etc.)


After the camera sweeps the code, prompts that the QR code is invalid?


1. Confirm that the user-bound model is correct.


The camera prompts”wifi connection failed”.

  1. Confirm that the wifi name and password were entered incorrectly.
  2. It is recommended to try to restart the router before connecting.
  3. Confirm that the router has set up mac filtering.
  4. Check the router blacklist.


Enter the wifi password correctly but still prompt for an error.

  1. The camera only supports the 2.4G band for the time being, and it is necessary to ensure that the wifi is not the 5G band.
  2. Restart the router.
  3. Set the router encryption mode to WPA/WPA2 mode.
  4. Turn on QOS in advanced settings and set it to the highest.
  5. Confirm that the router has set up mac filtering.
  6. Check the black and white list options settings.
  7. Turn off AP isolation in router settings.

The camera prompts”wifi connection succeeds” but does not bind, prompts failed to get.

  1. Check whether the network status can be connected to the external network.
  2. Manually upgrade the camera firmware version and software version to the latest.
  3. Confirm whether the QR code has timed out or been used.
  4. Confirm the model (standard version does not apply)

Camera prompt “Binding successfully, you can start using”, but did not see the camera in the list?

  1. Customers are advised to exit the app, clean up the background and open it again.
  2. If there is still no suggestion to rebind the camera.

https://cameratechy.com/

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